Privacy Policy

Last Updated: May 15, 2026

1. Introduction

At Escape Down Under ("we," "our," or "us"), we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (escapedownunder.com.au), use our services, or make a booking for one of our escape rooms.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Make a booking for our escape rooms
• Register for an account
• Sign up for our newsletter
• Contact us through our website or email
• Participate in promotions or surveys
• Post reviews or testimonials

The personal information we may collect includes:

• Full name
• Email address
• Phone number
• Billing address
• Payment information (processed securely through third-party payment processors)
• Booking preferences and history

2.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages you visit
• Time and date of your visit
• Time spent on pages
• Referral source

2.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and hold certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier. These are sent to your browser from a website and stored on your device.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

3. How We Use Your Information

We may use the information we collect about you for various purposes, including to:

• Process and manage your bookings
• Provide and maintain our services
• Improve our website and services
• Respond to your inquiries and provide customer support
• Send you administrative information, such as booking confirmations and updates
• Send you marketing communications (with your consent)
• Personalize your experience
• Monitor the usage of our website
• Detect, prevent, and address technical issues
• Comply with legal obligations

4. Disclosure of Your Information

We may share your personal information in the following situations:

4.1 Business Transfers

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.

4.2 Service Providers

We may share your information with third-party vendors, service providers, and other partners who perform functions on our behalf, such as payment processing, data analysis, email delivery, and hosting services.

4.3 Legal Requirements

We may disclose your information where required by law or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our users or others.

5. Data Security

We implement appropriate technical and organizational measures to protect the security of your personal information. However, please be aware that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: You have the right to request copies of your personal information.
• Right to Rectification: You have the right to request that we correct any inaccurate information or complete any incomplete information.
• Right to Erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to request that we transfer the information we have collected to another organization or directly to you in certain circumstances.
• Right to Object: You have the right to object to our processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the contact information provided below.

7. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we can take appropriate action.

8. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top. We encourage you to review this Privacy Policy periodically for any changes.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: